A Correlational Study on Emotional Intelligence and Mental State Among Content Moderators

Johnny Rey G. Cañete

Ateneo de Davao University

Abstract: This research sought to find predictive correlation in identifying the level of emotional intelligence including its domains namely: self-emotional appraisal, other’s emotional appraisal, use of emotion and regulation of emotion toward the level of mental state specifically in stress, anxiety, and depression among content moderators (CM). The study utilized a predictive-correlational design and employed complete enumeration. Wong and Law’s Emotional Intelligence Scale (WLEIS) was used to measure the level of emotional intelligence while the Depression, Anxiety and Stress 21 Scale (DASS-21) was used to measure the level of mental state. The results showed that the overall level of mental state’s relationship towards the overall level of emotional intelligence is negatively significant. This means that the higher the level of emotional intelligence, the lower the level of stress, anxiety, and depression. The result of the research recommends isolating the possible affected employees, assessing if the level of exposure caused severe disturbance on CM’s mental state, investigating for proper mental health stress and professional burnout, and establishing a mental health program that caters to different roles in organizations. Therefore, these initiatives can contribute to the CM’s overall welfare and the organization’s interest. Moreover, the results of the study could prove to be beneficial and influential to the international business and research practice on occupational health policies and programs.

Keywords: Content moderators, emotional intelligence, depression, anxiety, mental health