Crisis Management: The Case of Tacurong City
Crisis Management: The Case of Tacurong City
Ariesha Faith M. Dimaano and Dennis John F. Sumaylo
University of the Philippines-Mindanao, Philippines
Abstract: Crisis management is a process that organizations must undergo whenever any action or event may threaten them, their stakeholders, or the people they protect. This paper describes the crisis management strategies of the Tacurong City Peace and Order Council in dealing with the Maguindanao Massacre and the Tacurong City Roadside Car Bombing. Using Coombs’s Three-Phase Crisis Management Model and Poole’s Adaptive Structuration Theory, it analyzes these strategies. The paper shows that these crisis management strategies differed in proximity, established higher danger, and organizational role during the incidents. It also shows that despite having a standard operating procedure for crisis responses, the Tacurong City Peace and Order Council may have to adjust its approach in dealing with a situation depending on the following: Degree of risk, structure, and context of the crisis at hand. Finally, the paper argues that communication plays a vital role for an effective crisis management.
Keywords: risis management, peace and order, Maguindanao Massacre, communications, roadside car bombing